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On successful purchase:
– The ‘Paid’ invoice will be emailed to the billing contact.
– The licensed build (.pbiviz file) will be emailed to the shipping (licensee) contact along with the installation instructions.
Purchasing for a customer?
Provide your details for billing and the customer’s details for shipping. For more details, click here.
1. Purchases less than $5,000/year can only be made from the xViz website using a credit card.
– You can optionally provide a PO number during the checkout.
– Website purchases are self-service. We do not provide formal quotes or any additional paperwork for purchases less than $5,000/year.
2. Purchases greater than $5,000/year can be made from the xViz website using a credit card or using a PO. For PO purchases, contact sales@xviz.com. Note that the payment term is net 30 days.
We offer unnamed, per-seat licensing for our visuals. We provide one single license key for all users.
If you are purchasing the license for Report Server then the license key will be embedded as part of the visual(s) file (.pbiviz) that will be sent to you. You can import the file directly in your Power BI report.
Payment:
– In the case of credit card purchases, the credit card on our system for the subscription will be auto-charged for the renewal on the due date. We remind the billing contact 30 days in advance of the due date.
– In the case of offline purchases, we will remind the billing contact 60 days in advance. So there is enough time for PO processing and bank transfers.
On receiving the renewal payment successfully:
– The ‘Paid’ invoice will be sent to the billing contact.
– The renewed license will be emailed to the shipping contact.
License:
The renewed license must be re-deployed as per the current deployment method for the subscription.
Note – In case of no renewal/failed renewal/failure to re-deploy the renewed license by the due date, it will lead to having the ‘Upgrade’ prompt on the visual canvas in the reports.
The following will be included with all the paid licenses during the active subscription period:
· Technical support via e-mail (contact details will be sent with the delivery of the invoice and license)
· Response time is typically 2 working days
The customers are also provided with the login credentials after the purchase to access the subscription and build related information from the customer portal at any time.
Upgrade:
You can reach us at any time during the subscription period for the upgrade. The upgrade will be done on a pro-rata basis for the remainder of the subscription period. For subsequent renewals, you will be charged the full amount.
Cancellation:
You can choose to cancel your subscription by raising a request to cancel at least 30 days before the renewal date of your subscription.
You can find our End User License Agreement here – https://xviz.com/agreement/
Got any further questions? You can find the answers to them here!
For any guidance on the license models or procurement, reach out to sales@xviz.com.
