FAQ

If you are looking to purchase multiple visuals, we recommend that you purchase the entire as you get 18+ visuals for the price of 3. If you are still looking to buy only 2 visuals, you will have to purchase them through two separate transactions.

Yes, there are. First, you will get 18+ visuals for the price of 3.

In addition, in our 10 years of experience in delivering custom visuals to over 800 enterprises, we have observed that enterprises like to acquire all custom visuals from a single vendor for the following reasons:

1. Buying from a single supplier ensures stylistic compatibility, efficiency, and user experience.
2. Procurement, upgrades, and maintenance are streamlined & efficient.
3. Troubleshooting & fixes are easier as you do not have to deal with multiple vendors.

We only offer fixed bucket sizes for the number of viewers. Our viewer bucket sizes have been set up in such a manner to allow for easy scaling for customers.

For large volume licensing (above the thresholds mentioned in our pricing page), contact our sales team at sales@xviz.com. Enterprise plans & unlimited usage plans are available that you can choose from.

Building & supporting 18+ visuals is highly resource- and effort-intensive. xViz visuals are built by an expert team with a decade of experience in building visuals for multiple BI tools/platforms including Microsoft and SAP. For the value delivered, it is not feasible for us to provide the visuals at a price lower than our base plan. You do however have the flexibility to support up to 25 viewers at no additional cost (for the base plan).

For the xViz Gantt Chart Enterprise, we do not distinguish between “Viewers” and “Creators/Editors” – both “Viewers” and “Creator/Editors” are considered “Users”. It is necessary that Creators/Editors and Viewers both possess licenses to create/edit reports or view reports using the xViz Gantt Chart Enterprise visual. For example, if you have 2 report creators/editors creating reports using the visual and 10 viewers who view these reports, you would require to purchase a total of 12 (2 + 10) licenses for the visual.

The enterprise version of Gantt visual is meant for multiple users within an organization. Given the highly resource- and effort-intensive nature of development & support, it is not economically feasible to offer the product at a price lower than what is quoted in the base plan. However, companies do gain the flexibility of adding up to 4 additional users without any added cost (for the base plan).

If you need more licenses, reach out to us at sales@xviz.com. Volume discounts are available for large enterprises.

You will need to purchase enough licenses to cover all report creators/editors and all report viewers who will be consuming reports containing the Gantt Chart Enterprise visual. This is regardless of where you are publishing your reports for your end-users.

Licenses bought directly on our website MUST NOT be used in this manner. Please reach out to us at sales@xviz.com – we can provide specialized licensing plans for the same.

We do not offer discounts to resellers or partners for these visuals. However, we do work with approved partners/resellers through other perks. If you are interested in partnering with us, please reach out to us using the contact form here or by emailing us at sales@xviz.com.

While the licenses are delivered to your customer, you are the owner of the licenses. This means that renewals or cancellations of these licenses are your responsibility. Ownership of the licenses CANNOT be transferred to your customer or any other entity.

We can certainly provide a quote for your customer. Please note that we only provide quotes addressed directly to your customer and not to resellers. Please note that we DO NOT offer quotes where the total purchase amount is less than 500 USD.

The minimum number of licenses to be purchased depends on the visual you are purchasing and is the same for all customers – whether resellers or not. If you need a quote, we can offer one for purchase above USD 500.

Yes, absolutely. We do collaborate with partners worldwide. Reach out to us today at sales@xviz.com to learn more.

No. The onus of tracking and ensuring the proper usage of licenses lies with our customers.

We always recommend that you use the Organizational Custom Visual repository (OCV) to host our visuals for your users. For which you would need an administrator’s help (Details available here). However, in case you cannot get in touch with your administrator or prefer not to involve them for the visuals, you can get in touch with our support team for alternative options.

Licenses purchased are application only for a SINGLE Power BI tenant (or) instance. If you would like to deploy the visuals on multiple tenants, you will require a different type of licensing. Please get in touch with our sales team at sales@xviz.com to learn more.

Yes. We can only offer PO-based payment options for any purchase where the total purchase amount is 500 USD or greater.

For this type of usage, you can either request your client to purchase the licenses for deployment on their environment and request for an allotment of a license to you to create reports within their environment. Alternatively, you can still purchase the licenses for your client and have it shipped to them – in this case, you will maintain ownership of the license and will be responsible for renewals and cancellations.

At the moment, the purchase of components belonging to either of these suites can only be purchased using separate transactions.

By default, all new subscriptions will auto-renew at the end of each billing year. To change this, you can contact our support team after you complete your purchase using the email ID provided within the purchase email. They will be able to change this for you.

Licenses are delivered electronically to the shipping email address that you provide at the time of checkout. For Credit Card payments, the process is entirely automated – as soon as we charge for the payment, the licenses are automatically dispatched. In case of PO-based payments, licenses are dispatched within 24-48 hours after the payment has been made in full.

You can choose to cancel your subscription prior to renewal by reaching out to our support team and raising a request to cancel your subscription at least 30 days prior to the renewal date of your subscription.

We only offer pro-rated refunds on cancelled subscriptions based on our discretion.