FAQ

xViz Pro Visualization

I am a Power User who mostly only views reports, but occasionally, I will edit a report. Would I still need a Creator/Editor license?

Yes. ANY user who accesses the reports in edit mode, whether occasionally or regularly MUST possess a Creator/Editor license. Viewer licenses are restricted to Power BI’s reading mode ONLY.

I wish to purchase more than 1 xViz Visualization, but not the entire suite. How can I purchase multiple individual visualizations?

If you are looking to purchase multiple visuals, we recommend that you purchase the entire as you get 18+ visuals for the price of 3. If you are still looking to buy only 2 visuals, you will have to purchase them through two separate transactions.

Are there any advantages to purchasing the entire xViz visualization suite instead of just 1 or 2 visuals?

Yes, there are. First, you will get 18+ visuals for the price of 3.

In addition, in our 10 years of experience in delivering custom visuals to over 800 enterprises, we have observed that enterprises like to acquire all custom visuals from a single vendor for the following reasons:

Buying from a single supplier ensures stylistic compatibility, efficiency, and user experience.
Procurement, upgrades, and maintenance are streamlined & efficient.
Troubleshooting & fixes are easier as you do not have to deal with multiple vendors.

The number of viewers I have does not fit into a smaller bucket, but the next available bucket has too many viewer licenses for my need. Can I have something in between?

We only offer fixed bucket sizes for the number of viewers. Our viewer bucket sizes have been set up in such a manner to allow for easy scaling for customers.

I want to purchase licenses for over 150 creators/editors and/or for over 2500 viewers, and your website does not seem to offer these options. What do I do?

If you require over 150 Creator/Editor licenses for a single visual or the xViz Pro Visualization Suite, we offer the unlimited plan with no cap on the number of creators/editors.

If you require over 2500 Viewer licenses for a single visual or the xViz Pro Visualization Suite, we offer the unlimited plan with no cap on the number of viewers.

I am purchasing these licenses for my department, and the number of viewers I have is lesser than 25 (which is the smallest bucket you have). What do I do?

Building & supporting 18+ visuals is highly resource- and effort-intensive. xViz visuals are built by an expert team with a decade of experience in building visuals for multiple BI tools/platforms including Microsoft and SAP. For the value delivered, it is not feasible for us to provide the visuals at a price lower than our base plan. You do however have the flexibility to support up to 25 viewers at no additional cost (for the base plan).

xViz Gantt Chart

What is the difference between the Gantt Chart Desktop and the Gantt Chart Enterprise?

The Gantt Chart Enterprise visual is meant for collaboration. i.e., It allows you to publish these reports into a platform or a collaborative workspace (such as Power BI Workspaces online) where it can be shared with other users who want to view it.

The Gantt Chart Desktop is a desktop-only version of the product. It is priced economically for individual users who do not require collaboration features. i.e., You can NOT use this edition to publish reports using this visual into any platform where it can be shared with other users.

I do not see any “Viewer” or “Creator” licenses for the purchase of xViz Gantt Chart Enterprise – I only see “Users” – how does this work? Are “Viewers” considered “Users”?

For the xViz Gantt Chart Enterprise, we do not distinguish between “Viewers” and “Creators/Editors” – both “Viewers” and “Creator/Editors” are considered “Users”. It is necessary that Creators/Editors and Viewers both possess licenses to create/edit reports or view reports using the xViz Gantt Chart Enterprise visual. For example, if you have 2 report creators/editors creating reports using the visual and 10 viewers who view these reports, you would require to purchase a total of 12 (2 + 10) licenses for the visual.

Why can’t I purchase just 1 license of the Gantt Chart Enterprise visual? Why is the minimum purchase 5?

The enterprise version of Gantt visual is meant for multiple users within an organization. Given the highly resource- and effort-intensive nature of development & support, it is not economically feasible to offer the product at a price lower than what is quoted in the base plan. However, companies do gain the flexibility of adding up to 4 additional users without any added cost (for the base plan).

The website only allows me to purchase up to 50 licenses of the Gantt Chart Enterprise. What if I need more?

If you need more licenses, reach out to us at sales@xviz.com. Volume discounts are available for large enterprises.

I publish my reports which use the Gantt Chart Enterprise visual on a common portal or a website for my organization to view. I use only one ID to publish, and our viewers do not have to log in to a Power BI portal to view these reports. How many licenses do I need to purchase?

You will need to purchase enough licenses to cover all report creators/editors and all report viewers who will be consuming reports containing the Gantt Chart Enterprise visual. This is regardless of where you are publishing your reports for your end-users.

Embedded & ISV/OEM Usage

When do I need Embedded or OEM Licenses?

If you want to create applications containing xViz visuals using a Power BI Embedded subscription (contact your PBI administrator for clarifications), and you are providing access to users external to your organization non-commercially, i.e., you are not selling your application/product/solution/software or access to it to users external to your system, you will need Embedded Licenses.

If you are providing access to users external to your organization commercially, i.e., you are selling your application/product/solution/software or access to it to users external to your system, you will need OEM Licenses.

Can I purchase OEM/Embedded Licenses from the website directly?

You cannot purchase OEM licenses or Embedded licenses directly from our website. Please use the form available on the pricing page for the respective type of license you need and reach out to us. We will get in touch with you to provide pricing options and any additional details for the purchase.

Partners & Resellers

I am a reseller looking at purchasing xViz for my client/customer. Can I do so directly through the website?

Yes. Once you hit the Buy Now option to proceed to check out, just enter your customer’s details as the shipping details for the products you are purchasing. To do this, you will need to check the option labelled “Licensing it to a different user or company?”

Do you offer reseller/transfer prices for xViz visuals?

We do not offer discounts to resellers or partners for these visuals. However, we do work with approved partners/resellers through other perks. If you are interested in partnering with us, please reach out to us using the contact form here or by emailing us at sales@xviz.com.

If I purchase xViz visuals for a customer, who is liable for the renewals? Is it me or the customer?

While the licenses are delivered to your customer, you are the owner of the licenses. This means that renewals or cancellations of these licenses are your responsibility. Ownership of the licenses CANNOT be transferred to your customer or any other entity.

I need to submit a quote to my customer for their approval to procure xViz licenses for them. Can you provide us with a quote?

We can certainly provide a quote for your customer. Please note that we only provide quotes addressed directly to your customer and not to resellers. Please note that we DO NOT offer quotes where the total purchase amount is less than 1000 USD.

Is there a minimum number of licenses that I need to purchase?

The minimum number of licenses to be purchased depends on the visual you are purchasing and is the same for all customers – whether resellers or not. If you need a quote, we can offer one for a purchase above 1000 USD.

I have a lot of customers for whom I am looking to procure xViz visuals. Can I become an authorized partner to sell xViz to customers?

Yes, absolutely. We do collaborate with partners worldwide. Reach out to us today at sales@xviz.com to learn more.

License Usage Enquiries

Are your licenses named and concurrent licenses?

We offer unnamed, per-seat licensing for our visuals. Every user (whether creator, editor, or viewer) will require a license to consume the visual. The type of licensing depends on the use case and the visual itself. Please refer to the sections above to find out how user licensing works for each suite of visuals.

Do you provide separate license keys for each user or a single license key for all users?

We provide one single license key for all users. However, please note that in our default deployment option, we do not provide the license key per se – the license key will be embedded as part of the visual(s) file (.pbizviz) which must be uploaded into your Organizational Store. If you do not prefer the default method of deployment, you can contact our support team for one of our alternate deployment options AFTER your purchase.

Are licenses transferrable between users?

While our licenses are unnamed and non-concurrent, you are required to possess enough licenses to cover every unique user (whether creator or viewer) accessing reports containing xViz visuals. These are NOT floating licenses – However, in rare cases where an employee is leaving your organization or team permanently, you may transfer usage of the license earmarked for them to another employee joining your team/organization.

Does xViz help in tracking the usage of licenses for its customers?

No. The onus of tracking and ensuring the proper usage of licenses lies with our customers.

Do I require the permission of the Power BI Administrator to install or use these visuals after purchasing them?

We always recommend that you use the Organizational Custom Visual repository (OCV) to host our visuals for your users. For which you would need an administrator’s help (Details available here). However, in case you cannot get in touch with your administrator or prefer not to involve them for the visuals, you can get in touch with our support team for alternative deployment options.

If a user is accessing reports containing an xViz visual in different ways, does this add to multiple counts of usage of the license?

No. Our usage is on a per-unique-user basis. If a user internal to your organization accesses reports containing a visual in different ways – such as through a web portal, Power BI online as well as through Microsoft Teams – it still only counts as a single usage of the license since it is the same user accessing these reports. Please note that this is not the case for users external to your organization (see Embedded/OEM section).

Can I deploy the licensed visuals on multiple tenants?

Licenses purchased are application only for a SINGLE Power BI tenant (or) instance. If you would like to deploy the visuals on multiple tenants, you will require a different type of licensing. Please get in touch with our sales team at sales@xviz.com to learn more.

General Purchase Queries

I would like to purchase xViz using a PO. Can I still make the purchase directly off the website?

At the moment, we are in the process of adding support for offline payments for xViz and it should be rolled out shortly. In the meanwhile, you can get in touch with our sales team via email at sales@xviz.com to complete your purchase using a PO or other offline modes of payment.

Is there are a minimum amount that I would need to make a purchase for in case I am paying using a PO?

Yes. We can only offer PO-based payment options for any purchase where the total purchase amount is 1000 USD or greater.

I am creating reports for a client of mine and deploying all reports on their environment. How do I purchase the licenses?

For this type of usage, you can either request your client to purchase the licenses for deployment on their environment and request for an allotment of a license to you to create reports within their environment. Alternatively, you can still purchase the licenses for your client and have it shipped to them – in this case, you will maintain ownership of the license and will be responsible for renewals and cancellations.

I would like to purchase both the xViz Visualization Suite AND the Gantt Chart Enterprise. The purchase page allows me only to choose one of the two. How do I complete this purchase?

At the moment, the purchase of components belonging to either of these suites can only be purchased using separate transactions.

Does the subscription auto-renew? Is there any way to change this and renew manually?

By default, all new subscriptions will auto-renew at the end of each billing year. To change this, you can contact our support team after you complete your purchase using the email ID provided within the purchase email. They will be able to change this for you.

How are licenses delivered? How long does it take?

Licenses are delivered electronically to the shipping email address that you provide at the time of checkout. For Credit Card payments, the process is entirely automated – as soon as we charge for the payment, the licenses are automatically dispatched. In case of PO-based payments, licenses are dispatched within 24-48 hours after the payment has been made in full.

How do I cancel my subscription?

You can choose to cancel your subscription prior to renewal by reaching out to our support team and raising a request to cancel your subscription at least 30 days prior to the renewal date of your subscription.

If I choose to cancel my subscription in the middle of my subscription period, can I get a refund?

We only offer pro-rated refunds on cancelled subscriptions based on our discretion.