FAQ

If you are looking to purchase multiple visuals, we recommend that you purchase the entire as you get 18+ visuals for the price of 3. If you are still looking to buy only 2 visuals, you will have to purchase them through two separate transactions.

Yes, there are. First, you will get 18+ visuals for the price of 3.

In addition, in our 10 years of experience in delivering custom visuals to over 800 enterprises, we have observed that enterprises like to acquire all custom visuals from a single vendor for the following reasons:

1. Buying from a single supplier ensures stylistic compatibility, efficiency, and user experience.
2. Procurement, upgrades, and maintenance are streamlined & efficient.
3. Troubleshooting & fixes are easier as you do not have to deal with multiple vendors.

We only offer fixed bucket sizes for the number of viewers. Our viewer bucket sizes have been set up in such a manner to allow for easy scaling for customers.

If you require over 150 Creator/Editor licenses for a single visual or the xViz Pro Visualization Suite, we offer the unlimited plan with no cap on the number of creators/editors.

If you require over 2500 Viewer licenses for a single visual or the xViz Pro Visualization Suite, we offer the unlimited plan with no cap on the number of viewers.

Building & supporting 18+ visuals is highly resource- and effort-intensive. xViz visuals are built by an expert team with a decade of experience in building visuals for multiple BI tools/platforms including Microsoft and SAP. For the value delivered, it is not feasible for us to provide the visuals at a price lower than our base plan. You do however have the flexibility to support up to 25 viewers at no additional cost (for the base plan).

For the xViz Gantt Chart Enterprise, we do not distinguish between “Viewers” and “Creators/Editors” – both “Viewers” and “Creator/Editors” are considered “Users”. It is necessary that Creators/Editors and Viewers both possess licenses to create/edit reports or view reports using the xViz Gantt Chart Enterprise visual. For example, if you have 2 report creators/editors creating reports using the visual and 10 viewers who view these reports, you would require to purchase a total of 12 (2 + 10) licenses for the visual.

If you need more licenses, reach out to us at sales@xviz.com. Volume discounts are available for large enterprises.

You will need to purchase enough licenses to cover all report creators/editors and all report viewers who will be consuming reports containing the Gantt Chart Enterprise visual. This is regardless of where you are publishing your reports for your end-users.

You cannot purchase OEM licenses or Embedded licenses directly from our website. Please use the form available on the pricing page for the respective type of license you need and reach out to us. We will get in touch with you to provide pricing options and any additional details for the purchase.

We do not offer discounts to resellers or partners for these visuals. However, we do work with approved partners/resellers through other perks.

While the licenses are delivered to your customer, you are the owner of the licenses. This means that renewals or cancellations of these licenses are your responsibility. Ownership of the licenses CANNOT be transferred to your customer or any other entity.

We can certainly provide a quote for your customer. Please note that we only provide quotes addressed directly to your customer and not to resellers. Please note that we DO NOT offer quotes where the total purchase amount is less than 5,000 USD.

The minimum number of licenses to be purchased depends on the visual you are purchasing and is the same for all customers – whether resellers or not. If you need a quote, we can offer one for a purchase above 5000 USD.

We provide one single license key for all users. However, please note that in our default deployment option, we do not provide the license key per se – the license key will be embedded as part of the visual(s) file (.pbiviz) which must be uploaded into your Organizational Store. If you do not prefer the default method of deployment, you can contact our support team for one of our alternate deployment options AFTER your purchase.

While our licenses are unnamed and non-concurrent, you are required to possess enough licenses to cover every unique user (whether creator or viewer) accessing reports containing xViz visuals. These are NOT floating licenses – However, in rare cases where an employee is leaving your organization or team permanently, you may transfer usage of the license earmarked for them to another employee joining your team/organization.

No. The onus of tracking and ensuring the proper usage of licenses lies with our customers.

We always recommend that you use the Organizational Custom Visual repository (OCV) to host our visuals for your users. For which you would need an administrator’s help (Details available here). However, in case you cannot get in touch with your administrator or prefer not to involve them for the visuals, you can get in touch with our support team for alternative deployment options.

No. Our usage is on a per-unique-user basis. If a user internal to your organization accesses reports containing a visual in different ways – such as through a web portal, Power BI online as well as through Microsoft Teams – it still only counts as a single usage of the license since it is the same user accessing these reports. Please note that this is not the case for users external to your organization (see Embedded/OEM section).

Licenses purchased are application only for a SINGLE Power BI tenant (or) instance. If you would like to deploy the visuals on multiple tenants, you will require a different type of licensing. Please get in touch with our sales team at sales@xviz.com to learn more.

Yes. We can only offer PO-based payment options for any purchase where the total purchase amount is 5000 USD or greater.

By default, all online subscriptions will auto-renew at the end of each billing year. Auto-renewal can be canceled by sending an email to the xViz support team requesting the same. This needs to be done by giving a notice of 30 days or more prior to the subsequent renewal date. The Subscription ID should be included in the email sent to the support team.

You will find the details of the support team in the ‘Download Details’ and ‘Purchase Invoice and Details’ emails that you will receive post-purchase.

You can choose to cancel your subscription prior to renewal by reaching out to our support team and raising a request to cancel your subscription at least 30 days prior to the renewal date of your subscription. Details of support team will be shared post purchase. The subscription ID should be included in the email sent to the support team.

We only offer pro-rated refunds on cancelled subscriptions based on our discretion.

You can find our End User License Agreement here – https://xviz.com/agreement/

We do not recommend any changes to be made to the EULA. Any changes to be made to the EULA will come with a legal fee of $12,000 as we will have to consult our attorneys.

Please understand that xViz visuals are add-on custom visuals built on Power BI. Most of our visuals are certified by Microsoft, and we do not have access to/transfer any of your data. All the data will reside in your environment only.