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FAQ

Licensing for xViz visuals

Can I try the xViz visual before I purchase it?
Do I need to purchase the license only for the report editors or the viewers as well?

Both “Viewers” and “Creator/Editors” are considered “Users”. It is necessary that Creators/Editors and Viewers both possess licenses to create/edit reports or view reports using the xViz visual. For example, if you have 2 report creators/editors creating reports using the visual and 10 viewers who view these reports, you would need to purchase a total of 12 (2 + 10) licenses for the visual. 

What is the process to purchase xViz licenses directly from Microsoft AppSource?

Please refer this blog for more details regarding the purchase and license management from MS AppSource 

Why do I see a green icon on the top right corner of my visual canvas?

It indicates that to use this xViz visual with all the features for collaboration and sharing, you need to purchase the license. If you publish the report to Power BI online service/Report Server/Embed without a license, then it will be blocked for your viewers with an overlay in Read view.

I have published a Power BI report using the xViz visuals on Power BI online service. But when I share the report, why do all the viewers see an overlay indicating to “contact owner” blocking the visual?

It indicates that to use this xViz visual with all the features for collaboration and sharing, you need to purchase the license. If you publish the report to Power BI online service/Report Server/Embed without a license, then it will be blocked for your viewers with an overlay in Read view.

 

After I publish my report to production, why am I seeing a popup blocking my visual that says “Buy Now”?

It means that you require a license for the visual. If you are using the xViz visual in any of the following environments: 

then you need to purchase a license from us here.

Embedded & ISV/OEM Usage

When do I need Embedded or OEM Licenses?

If you want to create applications containing xViz visuals using a Power BI Embedded subscription (contact your PBI administrator for clarifications), and you are providing access to users external to your organization non-commercially, i.e., you are not selling your application/product/solution/software or access to it to users external to your system, you will need Embedded Licenses.

If you are providing access to users external to your organization commercially, i.e., you are selling your application/product/solution/software or access to it to users external to your system, you will need OEM Licenses.

Can I purchase OEM/Embedded Licenses from the website directly?

For some visuals, you will not be able to purchase OEM licenses or Embedded licenses directly from our website. Please use the form available on the pricing page for the respective type of license you need and reach out to us. We will get in touch with you to provide pricing options and any additional details for the purchase.

Partners & Resellers

I am a reseller looking at purchasing xViz for my client/customer. Can I do so directly through the website?

If your customers’ use case classifies it to be purchased directly from Microsoft AppSource, then the customer needs to purchase the license themselves from the Microsoft AppSource. To understand which use cases fall in this category, read here.  

If your customers use case needs to be purchased from our website, then yes. Once you hit the Buy Now option to proceed to check out, just enter your customer’s details as the shipping details for the products you are purchasing. To do this, you will need to check the option labeled “Licensing it to a different user or company?” 

FAQ - xViz - Licensing it to a different user or company

PO Number can also be entered during checkout. The invoice will be sent to the email address provided in ‘Billing Details’ section, and the licenses will be electronically shipped to the shipping email address.

Do you offer reseller/transfer prices for xViz visuals?
We do not offer discounts to resellers or partners for these visuals. However, we do work with approved partners/resellers through other perks.
If I purchase xViz visuals for a customer, who is liable for the renewals? Is it me or the customer?
While the licenses are delivered to your customer, you are the owner of the licenses. This means that renewals or cancellations of these licenses are your responsibility. Ownership of the licenses CANNOT be transferred to your customer or any other entity.
I need to submit a quote to my customer for their approval to procure xViz licenses for them. Can you provide us with a quote?

We can certainly provide a quote for your customer. Please note that we only provide quotes addressed directly to your customer and not to resellers. Please note that we DO NOT offer quotes where the total purchase amount is less than 1,000 USD.

Is there a minimum number of licenses that I need to purchase?

The minimum number of licenses to be purchased depends on the visual you are purchasing and is the same for all customers – whether resellers or not. If you need a quote, we can offer one for a purchase above 1,000 USD.

License Management/Administration - For website purchases

Are your licenses named and concurrent licenses?
We offer unnamed, per-seat licensing for our visuals. Every user (whether creator, editor, or viewer) will require a license to consume the visual. The type of licensing depends on the use case and the visual itself. Please refer to the sections above to find out how user licensing works for each suite of visuals. Our licenses are non-concurrent, i.e., licenses need to be purchased for the total number of unique users (whether creators/editors or viewers) and not just for the number of users simultaneously using/consuming the visual
Do you provide separate license keys for each user or a single license key for all users?

We provide one single licensed build for all the users. You will be provided this license for your tenant upon purchase and will be valid for one year. 

Are licenses transferrable between users?
While our licenses are unnamed and non-concurrent, you are required to possess enough licenses to cover every unique user (whether creator or viewer) accessing reports containing xViz visuals. These are NOT floating licenses – However, in rare cases where an employee is leaving your organization or team permanently, you may transfer usage of the license earmarked for them to another employee joining your team/organization.
If a user is accessing reports containing an xViz visual in different ways, does this add to multiple counts of usage of the license?

No. Our usage is on a per-unique-user basis. If a user internal to your organization accesses reports containing a visual in different ways – such as through a web portal, Power BI online as well as through Microsoft Teams – it still only counts as a single usage of the license since it is the same user accessing these reports. Please note that this is not the case for users external to your organization (see Embedded/OEM section).

Can I deploy the licensed visuals on multiple tenants?
Licenses purchased are application only for a SINGLE Power BI tenant (or) instance. If you would like to deploy the visuals on multiple tenants, you will require a different type of licensing. Please get in touch with our sales team at sales@xviz.com to learn more.

Purchase/Renewals

Where should I purchase my license for xViz visuals – Microsoft AppSource or the xViz website?

If you are not on any environments unsupported by AppSource licensing and the visual that you are looking to purchase is available for purchase on AppSource, then you can purchase it directly from Microsoft AppSource.  

If you are on any environments unsupported by AppSource licensing licensing or the visual that you are looking to purchase is not available for purchase on Microsoft AppSource, then you can purchase the visuals from our website.  

Please visit the link here for more detailed information.  

What payment methods are available for purchases made via the xViz website?
  • Purchases less than $1,000/year can only be made from the xViz website using a credit card.
    • You can optionally provide a PO number during the checkout.
    • Website purchases are completely self-service. We do not provide formal  quotes or complete any additional paperwork for purchases less than 1,000 USD/year.
  • Purchases greater than 1,000 USD/year can be made from the xViz website using a credit card or using a PO. For PO purchases, contact sales@xviz.com. Note that the payment term is Net 30 days. 
How do I cancel my subscription?
  • Microsoft AppSource - For purchases done from AppSource, you can manage your subscription on the Microsoft 365 admin portal.  
  • Website Purchase - For purchases done from xViz website, you can choose to cancel your subscription on the customer portal or by raising a request to xViz support team, to cancel the subscription at least 30 days before the renewal date of your subscription. 
How will my subscription be renewed?
  • Microsoft AppSource Purchase - For purchases done from AppSource, you can set the renewal terms in ‘Pricing + Billing’ options during the purchase 
  • Website Purchase - For purchases made from website,  

Process of Payment: 

  • For credit card purchases, the card on file for the subscription will be auto-charged on the date of renewal. xViz will send a reminder email to the billing contact 30 days in advance of the due date.
  • For offline purchases, an email will be sent to the billing contact 60 days in advance to ensure that there is enough time for PO processing and bank transfers. 

On receiving the renewal payment successfully: 

  • The ‘Paid’ invoice will be sent to the billing contact.
  • The renewed license will be emailed to the shipping contact. 

License: The new license key must be replaced in all the reports using the xViz visual. 

  • Note – In case of no renewal/failed renewal/failure to re-deploy the renewed license by the due date, it will lead to having the blocking overlay/"Buy Now" prompt on the visual canvas in the reports. 
Do you provide monthly payment options?
  • For Purchases made from Microsoft AppSource – Yes, monthly payment is available 
  • For purchases made from xViz website- Monthly plan is not yet supported 
Do you accept payments in currencies other than USD?
  • If you choose to purchase the visual from Microsoft AppSource, then yes 
  • For purchases done from xViz website, multiple currencies are not yet supported 
What is the process to purchase xViz licenses directly from Microsoft AppSource?

Please visit this blog to find more details regarding the purchase and license management from MS AppSource 

Installation of the license for xViz visuals

I have purchased my license from Microsoft AppSource. How do I use/assign the license?

You need to assign the license to all the users who will access the report. Please follow the instructions here - How to purchase and use the xViz licenses from Microsoft 

I have purchased my license from the xViz website. How do I use/assign the license?

You will receive a license upon purchase in your email. You can follow the installation instructions in the email to install the license. This license will be valid for one year.

xViz
About xViz!
xViz is a leading provider of advanced enterprise-grade visuals for Microsoft Power BI. The powerful, intuitive, and customizable data visualization experience of xViz, maximizes the potential of the data and elevates analysis to new heights. This product is developed by Lumel Technologies (formerly Visual BI), which has a decade of experience in building add-on solutions on top of BI platforms (SAP BI and Power BI) with our suite of innovative products such as Inforiver, xViz and ValQ.
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